AI customer service for clinics and healthcare centres
Automate your clinic's front desk with an AI agent that answers calls, WhatsApp and web 24/7. It manages appointments, reduces no-shows and stops you losing patients to unanswered calls, without growing your team.
Atención por voz, WhatsApp y email
- Voz
The problem
Your front desk is overwhelmed: the phone never stops and calls are missed — and a missed call is a missed appointment.
Patients who forget their appointment and don't let you know, leaving gaps that are impossible to fill.
Out-of-hours calls that no one answers and end up at another clinic.
What it solves
24/7 appointment management
Book, change or cancel an appointment by phone, WhatsApp and web, at any time.
Automatic reminders
Reduce no-shows with automatic appointment reminders and confirmations.
Frequently asked questions
Opening hours, location, what to bring, how to prepare for a test… answered instantly.
Triage and routing
The AI captures the reason for the enquiry and routes it to the right person when needed.
Reactivation and follow-up
Outbound calls to confirm appointments or win back patients who haven't returned.
Satisfaction surveys
Automated post-visit calls to measure the patient experience.
WhatsApp campaigns
Announce check-ups, seasonal offers or new services automatically.
Complementary services
The agent spots the opportunity and offers patients complementary services suited to their case, helping you increase the value of each visit.
Seamless integration with healthcare systems
The agent integrates with healthcare systems to check schedules, manage appointments and execute actions in real time
The agent integrates with healthcare systems to check schedules, manage appointments and execute actions in real time
Smart schedule optimization
The AI handles cancellations and reassigns appointments from the waiting list without human intervention
Cancellation detected
A patient cancels an appointment
Automatic analysis
The agent identifies the free slot in the schedule
Waiting list check
Identifies patients interested in that time slot and specialty
Automatic outreach
Calls or sends a WhatsApp offering the available appointment
Appointment reassigned
The patient confirms and the schedule updates in real time
Outcome
The AI optimizes the schedule in real time to avoid empty slots and maximize occupancy. All without human intervention, reducing cancellations and making the most of every available slot.
AI voice agent: phone support that never hangs up
Automate your company's phone support with an AI voice agent that speaks naturally, handles and makes several calls at once, and resolves your customers' queries by phone 24/7, in multiple languages.
Inbound calls
Answers every call instantly and simultaneously, with no waits or queues no matter how many come in at once. It answers questions, handles queries and hands over to a person when needed.
Outbound calls
Makes multiple calls in parallel for appointment reminders, follow-ups and campaigns automatically, freeing your team from repetitive calls.
Multilingual
Serves each customer in their own language, expanding your reach without hiring extra staff per language.
Integrated with your systems
Records and looks up information in your CRM or ERP during the call, as long as they offer integration.
The voice agent answers and makes several calls at the same time, so the early-morning peak stops being a problem: no patient waits and no call is lost.
We handle health data with the utmost care, in line with the GDPR (special category of data). The assistant integrates with your appointment scheduling or medical records software whenever it offers integration options.
Listen to a real example
Hear how the AI agent handles a cancellation and reassigns an appointment from the waiting list
Healthcare Demo
Example: schedule optimization after a cancellation
Use case: A patient cancels their appointment, the agent detects the gap, checks the waiting list, contacts the next patient and reassigns the appointment automatically.
Benefits for healthcare providers
Optimized schedule with no gaps
Automatic reassignment of cancelled appointments maximizes occupancy
Fewer cancellations
Automatic reminders and prior confirmations minimize no-shows
Lower admin workload
Staff can focus on higher-value tasks
24/7 patient service
Full availability for requests, enquiries and appointment management
Better experience and satisfaction
Instant responses and efficient handling increase patient trust
Greater operational efficiency
Continuous resource optimization and reduced idle time
Frequently asked questions
Improve patient service and appointment management with AI
Reduce cancellations, maximize schedule occupancy and improve the patient experience with an intelligent agent available 24/7.
Fast integration with your appointment management system, HIS and existing CRM