AI customer service for hotels
Automate your hotel's customer service with an AI agent that manages bookings and serves your guests by phone, WhatsApp and web 24/7, in multiple languages, without growing your front desk.
The problem
An overwhelmed front desk that can't answer the phone and the guests in front of it at the same time.
Bookings and enquiries outside opening hours that get lost and end up at an OTA or another hotel.
An international guest who isn't served well because of the language.
What it solves
24/7 bookings
Availability checks, reservations and changes by phone, WhatsApp and web at any time.
Check-in and check-out
Information and management of the process, timings and arrival instructions.
Virtual concierge
Recommendations, service hours (pool, spa, restaurant) and guest requests.
Service upselling
Offers room upgrades, late check-out, spa, parking or breakfast at the right moment.
Multilingual support
Serves the international guest in their own language.
Reminders and confirmations
Outbound calls and messages for booking confirmation and pre-arrival.
Satisfaction surveys
Post-stay, to improve your online reputation and your reviews.
Incident management
The guest reports an issue with their room and the agent logs it in your PMS or ERP so your team can resolve it, as long as your system offers integration.
AI voice agent: phone support that never hangs up
Automate your company's phone support with an AI voice agent that speaks naturally, handles and makes several calls at once, and resolves your customers' queries by phone 24/7, in multiple languages.
Inbound calls
Answers every call instantly and simultaneously, with no waits or queues no matter how many come in at once. It answers questions, handles queries and hands over to a person when needed.
Outbound calls
Makes multiple calls in parallel for appointment reminders, follow-ups and campaigns automatically, freeing your team from repetitive calls.
Multilingual
Serves each customer in their own language, expanding your reach without hiring extra staff per language.
Integrated with your systems
Records and looks up information in your CRM or ERP during the call, as long as they offer integration.
The voice agent answers and makes several calls at the same time, so check-in/check-out or high-season peaks don't overwhelm your front desk: no guest waits and no booking is lost.
The agent integrates with your PMS or booking engine whenever it offers integration options (API or similar), to check availability and record bookings and incidents in real time.